Cannot Sign in Ask Family Manager for Help
Set up & manage a YouTube family programme
Set up a YouTube family program to become a family managing director. As a family unit director, you tin share your YouTube Premium or YouTube Music Premium membership. You can share your membership with upwards to 5 other family members in your household. If you're a family member, you can join a family unit group to share a YouTube family programme.
Note: If you're a fellow member of an existing Google family group, you lot tin't buy a YouTube family unit plan. Just the manager of your family grouping can make the purchase.
Things to know earlier you start
- Family members sharing a YouTube family unit plan must live in the same household as the family manager. Learn more than about family group requirements and what to practice if you lot run across errors while setting up your family program.
- You can just change family unit groups once every 12 months.
- Each family member's proper name, photo, and electronic mail address volition be shared with the grouping.
- If you need assistance with your YouTube Television family plan, you can go in touch with support at any fourth dimension.
How to ready up and manage a YouTube family program
Family managers: Sign up & create a family group
New YouTube Premium or Music Premium members
To get started, choice a family director who is xviii or older. The family unit manager is the only person who can purchase a family plan or make membership decisions. Learn more than near signing up for a YouTube paid membership.
To sign up for a YouTube Premium or Music Premium membership & create a family group:
- In the YouTube app, tap on your profile flick Purchases and memberships.
- You'll come across paid membership options for YouTube Music Premium and YouTube Premium. Click Learn More than for the subscription that you're interested in purchasing.
- Click "Or save coin with a family or student programme."
- Click "Get family unit program." If you're eligible for a family programme trial, y'all may encounter an selection to "Try it costless."
- If you're the family managing director of an existing Google family grouping, yous'll see a dialog confirming your family group. Select Continue to continue with the buy and share your family plan with members of your existing family unit grouping. If stride 5 does not utilize to yous, skip to step half-dozen.
- If you lot don't already have a Google family group, follow the steps to purchase your subscription first. Then you'll be guided through the process of creating a family unit group.
Existing YouTube Premium or Music Premium members
To upgrade your individual Premium or Music Premium membership to a family unit program:
- In the YouTube app, tap on your profile moving picture Purchases and memberships.
- Tap Become family plan.
- Tap Get family program once again.
- TapBuy.
- Set your Google family group.
- Are yous the family manager of an existing Google family group? Select Continue to keep and share YouTube Premium with members of your existing family unit group.
- Are you creating a Google family group? To ready a family group:
- Invite upward to five family members to bring together your family group, and send them invitations via e-mail or text.
- Select Transport.
- Family members will get an invitation, and can select Go started and confirm their account.
- Family members who have your invitation will join the family group and have access to YouTube Premium.
- Are yous a family member of an existing Google family group? You can't purchase YouTube Premium, just you tin enquire your family unit manager to make the purchase.
Notes:
- Special offers are not transferable to the YouTube family plans. If you lot upgrade to a family plan during a costless trial that'due south longer than 1 calendar month, your trial will be shortened to 1 month. If y'all afterward cancel your family plan, you can't go back to your free trial. Learn more about updating your YouTube paid membership.
- If yous're having trouble signing upwardly for a family plan, it may be because you have several Google Play payments profiles. If and then, learn how to update or switch your land/region contour.
Family managers: Add together or remove family members
Add family members
If you're the family director, you lot can invite up to 5 family members to your family group.
Add a family member:
- Sign in to the Google Account associated with your YouTube paid membership.
- In the YouTube app, tap on your contour picPurchases and memberships.
- Tap Edit adjacent to Family sharing settings.
- Tap Invite family members.
- Enter the email accost or phone number of the person you want to invite.
- Select Send. You'll get an email notification when someone joins your family unit.
Remove family members
If yous're the family unit manager, you tin can remove people from your family group at any time.
Remove a family unit member:
- Sign in to the Google Account associated with your YouTube paid membership.
- In the YouTube app, tap on your contour picture Purchases and memberships.
- Tap on your membership.
- Tap Edit next to Family unit sharing settings.
- Select the name of the person you want to remove.
- Click Remove fellow member.
Family managers: Other family manager tasks
Change your payment method
Abolish your paid membership
You tin can cancel your YouTube paid membership at any time. When you cancel, you'll still have admission to your YouTube paid membership until the end of your monthly billing cycle. Afterward that, all family members will lose access to the paid membership, but will still continue their Google Accounts.
Family members: Join or leave a family group
Join a family unit group
If the family manager with a YouTube paid membership has invited y'all to join the family group, you'll become an e-mail or text invitation. Follow the instructions in the invitation to join the family grouping.
Leave a family group or become an individual YouTube paid membership
- Follow the instructions to leave your family unit group.
- Sign upward for your own YouTube paid membership.
Note: If y'all leave your family group, y'all tin accept an invitation to join a different family unit group or create your ain group. Yous can only switch family unit groups once every 12 months. If you get out a family group and bring together a new one, you lot can't join another family grouping for 12 months.
Location requirements for family unit plans
Family unit programme location requirements
To be eligible to share a YouTube family membership, each family unit member must live at the same residential address as the family managing director. Every 30 days, an electronic check-in will ostend this requirement.
Having trouble setting up your family unit plan? If you're encountering an error message that:
- "Family is not supported"
Or
- "Country is not supported"
The country/region listed in your Google Pay account might not match your current location.
Update your Google Pay contour to lucifer your current location, and continue setting up your family unit plan.
If a family member'south country/region location doesn't match your location, they tin't join the family group.
Become in touch on with back up at any fourth dimension if you demand assistance with your YouTube family plan.
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Source: https://support.google.com/youtube/answer/7507744?hl=en-eligibility&co=GENIE.Platform%3DAndroid
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